1. Seller information. The seller must provide accurate business, contact, pickup, payout and identity information and keep it updated.
2. Marketplace commission. Lugistia may deduct a minimum default commission of 10% from completed sales. A different commission may apply when agreed in writing or configured for a seller, category, campaign or service.
3. Settlement schedule. Eligible seller funds are normally processed in seven-day settlement cycles through the seller’s approved bank account or bKash account. Delivery completion alone does not guarantee immediate payout. Settlement may remain pending until payment, courier remittance, returns, refunds, disputes, commission and applicable fees are reconciled.
4. Product accuracy. The seller must deliver the same product, quantity, variation, size, colour, quality and condition shown and described on the Lugistia website or application.
5. Price accuracy. The seller may not demand any additional payment from the customer beyond the amount confirmed through Lugistia.
6. Stock and weight. The seller must maintain accurate stock and shipping weight. Incorrect weight or product data that causes an additional courier charge may be adjusted from the seller’s settlement.
7. Packaging. The seller must package products safely and follow product-specific and courier packaging requirements. Damage caused by insufficient seller packaging may remain the seller’s responsibility.
8. Order processing. The seller must accept, prepare, pack, label and hand over an order within the displayed processing time. A parcel may be handed over only after its final packed weight and label are confirmed.
9. Returns and refunds. The seller must accept valid returns and refunds according to Lugistia’s published Return and Refund Policy. The seller may not impose an unauthorized extra charge on the customer.
10. Seller-fault returns. When a return is caused by a wrong item, wrong quantity, materially different quality, misleading description, expired or damaged item, unavailable stock or inadequate packaging, applicable return, refund or courier costs may be deducted from the seller’s settlement.
11. Prohibited products. The seller may not list illegal, counterfeit, unsafe, restricted, expired or misleading products.
12. Customer privacy. Seller and customer information may be used only to complete the Lugistia order. A seller may not misuse customer contact information or bypass Lugistia to avoid marketplace obligations or commission.
13. Courier and delivery. Lugistia may use Pathao, Lugistia riders or another approved provider. Courier stages and confirmed provider records may be used for order tracking, settlement and dispute review.
14. Suspension and review. Lugistia may suspend products, orders, payouts, shops or seller access when there is suspected fraud, repeated cancellation, customer harm, policy violation, unresolved returns or inaccurate account information.
15. Policy updates. Lugistia may update these terms with notice. Material changes may require renewed seller acceptance.

For questions, contact Lugistia support through SuperApp or support@lugistia.net.