Privacy Policy – Lugistia
Last Updated: 2026
At Lugistia (www.lugistia.net), we respect and protect the privacy of our customers, sellers, and delivery partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile applications.
By accessing or using Lugistia services, you consent to the collection and use of your data as described in this Privacy Policy.
1. About Lugistia
Business Name: Lugistia
Business Type: Catering & Online Marketplace & Delivery Platform
Website: https://www.lugistia.net
Registered Address:
Ward No: 002, Road/Area: Uttar Potuapara
Holding No: 0245-00, Bangladesh
Trade License Number: 2024-00093
Contact Email: support@lugistia.net
2. Information We Collect
We collect information necessary to operate our marketplace, catering, and delivery services.
Personal Information
- Name
- Phone number
- Email address
- Delivery and billing address
- Order and transaction history
Location Information
We collect location data to:
- Assign delivery partners
- Provide delivery tracking
- Calculate delivery distance
You may disable location permissions in your device settings.
Payment Information
Payments are processed through secure SSL-protected payment gateways. Lugistia does not store full card or financial credentials on its servers.
Usage Data
We may collect technical data such as:
- Device type
- Browser type
- App usage behavior
- Pages visited
This helps improve platform performance.
3. How We Use Your Information
Your information is used only for legitimate business purposes:
- Processing orders and deliveries
- Providing catering and marketplace services
- Customer communication and support
- Delivery tracking and logistics coordination
- Fraud prevention and security
- Improving website and mobile apps
4. Sharing of Information
Lugistia shares only necessary data to fulfill services.
Sellers & Service Providers
Customer details may be shared with registered sellers or catering providers only to fulfill orders.
Delivery Partners
Contact and delivery address may be shared with assigned delivery riders.
Payment Providers
Payment information is shared with licensed payment processors to complete transactions securely.
Legal Requirements
Information may be disclosed if required by law or regulatory authority.
5. Third-Party Responsibility
Lugistia does not sell or rent customer personal data to third parties.
If any seller or service provider independently collects or uses customer data outside the Lugistia platform, that party bears full responsibility.
Lugistia does not allow unauthorized third-party advertising or misuse of customer information.
6. User Accounts
Creating an account allows you to:
- Save delivery information
- Track orders
- View order history
- Receive service updates
You may request correction or deletion of your account data by contacting:
7. Data Security
Lugistia uses industry-standard security measures including:
- SSL encryption
- Secure authentication
- Protected payment processing
- Restricted data access
These measures protect against unauthorized access, alteration, or disclosure.
8. Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal compliance
- Accounting and audit requirements
- Customer service
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Withdraw consent
To exercise your rights, contact:
10. Cookies & Tracking
Lugistia uses cookies and similar technologies to:
- Remember user preferences
- Improve performance
- Analyze usage
You can manage cookies via your browser settings.
11. Children’s Privacy
Lugistia services are intended for users aged 18 years or older.
We do not knowingly collect data from minors.
12. Policy Updates
This Privacy Policy may be updated periodically.
Updated versions will be published on the Lugistia website.
13. Consent
By using Lugistia website, mobile apps, or placing orders, you confirm that you have read and agreed to this Privacy Policy.
14. Contact Information
For privacy questions or data requests:
✅ Payment Gateway Compliance — Covered
This Privacy Policy now includes:
✔ Registered address
✔ Trade license
✔ Marketplace data sharing
✔ Delivery partner data use
✔ SSL/payment security
✔ Third-party responsibility
✔ App + website scope
✔ User rights
✔ Consent clause